Privacy Policy

1. Information We Collect

We may collect the following personal information:

Account Information: Name, email address, phone number, billing information, and account login details.

Payment Information: Credit/debit card details or other payment information required to process transactions.

Website Data: Domain names, website files, and usage data related to the Services.

Communications: Messages you send us via email, chat, or support requests.

Technical Information: IP address, browser type, device information, and activity logs.

2. How We Use Your Information

We use your personal information to:

Provide and manage our Services.

Process payments and manage billing.

Communicate important updates, promotions, and support information.

Improve our Services and detect security or technical issues.

Comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

Service Providers: Third-party providers that help us operate our Services (e.g., payment processors, data centers).

Legal Requirements: If required by law, court order, or to protect our rights.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking

We may use cookies and similar technologies to improve your experience, analyse website traffic, and provide relevant content.

You can manage or disable cookies through your browser settings.

5. Data Security

SwanHost uses industry-standard security measures to protect personal information, including secure servers and encryption where applicable.

No system is completely secure, so we cannot guarantee absolute protection.

6. Data Retention

We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

When no longer needed, we securely delete or anonymise your information.

7. Your Rights

You can request access, correction, or deletion of your personal information.

You may opt out of marketing communications at any time by following the unsubscribe instructions in emails or contacting us.

Requests can be made via info@swanhost.com.au
.

8. International Transfers

Personal information may be stored or processed outside Australia, for example, with cloud or data center providers.

We ensure appropriate safeguards are in place to protect your data.

9. Children

Our Services are not directed to children under 18. We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this policy from time to time.

Updated policies will be posted on our website with the “Effective Date” revised.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled:
Email: info@swanhost.com.au