Terms & Conditions

Welcome to SwanHost! These Terms & Conditions (“Terms”) govern your use of SwanHost’s web hosting services (“Services”). By signing up for or using our Services, you agree to be bound by these Terms.

1. Definitions

“Client” means the person or entity using SwanHost Services.

“Services” means any hosting, email, domain registration, or related services provided by SwanHost.

“Website” means any website, content, or material hosted using SwanHost Services.

2. Account Registration

Clients must provide accurate, current, and complete information when creating an account.

Clients are responsible for maintaining the confidentiality of account credentials.

3. Services

SwanHost will provide web hosting, email, and related services as described on our website.

We reserve the right to modify, suspend, or discontinue Services at any time with notice.

4. Payment and Fees

All fees are billed in AUD unless otherwise stated.

Clients must pay invoices by the due date. Late payments may incur suspension or termination of Services.

Prices and promotions are subject to change without prior notice.

5. Refunds and Cancellations

Clients may cancel Services at any time.

We do not provide refunds unless the service is faulty for 48 consecutive hours.

6. Acceptable Use Policy

Clients agree not to:

Host illegal content or violate applicable laws.

Send unsolicited spam or engage in abusive email practices.

Attempt unauthorized access to other systems or networks.

Use the Services in any manner that could damage, disable, or impair SwanHost systems.

7. Content and Intellectual Property

Clients retain ownership of all content hosted on SwanHost.

SwanHost may remove content that violates these Terms or applicable laws.

Clients grant SwanHost a non-exclusive license to store, transmit, and process content to provide the Services.

8. Data and Backups

SwanHost performs regular backups but does not guarantee recovery in all cases.

Clients are responsible for maintaining their own copies of content and data.

9. Security

SwanHost implements reasonable security measures, but no system is completely secure.

Clients are responsible for securing their account credentials and applications.

10. Limitation of Liability

SwanHost is not liable for indirect, incidental, or consequential damages.

Total liability is limited to the amount paid for Services in the 12 months preceding a claim.

11. Termination

SwanHost may suspend or terminate Services for breach of these Terms, non-payment, or illegal activity.

Clients may terminate Services at any time by following cancellation procedures.

12. Governing Law

These Terms are governed by the laws of Australia.

Any disputes will be subject to the exclusive jurisdiction of courts in Australia.

13. Changes to Terms

SwanHost may update these Terms from time to time.

Continued use of Services constitutes acceptance of any updated Terms.

14. Contact Information

For questions about these Terms or SwanHost Services:

Email: info@swanhost.com.au